Cancellations ^
Massage Therapy is a service profession of caring and compassionate individuals. At We Care Massage Therapy and Wellness Inc., our commitment to you is that when you make an appointment with us, we will be there to provide the highest level of service for you.
As a professional Massage Therapy Clinic, treatment time is the only one service that we provide to our clients. It is during this time that our therapists earn our income and pay our operating expenses. When an appointment is cancelled at the last minute, or if you do not show up, then we are deprived of our only saleable product. Missing your scheduled appointment also prevents us from accommodating other clients in need of treatment.
Once you book an appointment, then that time becomes your responsibility and should be a priority to you. If you have made your appointment through our online booking service, you will immediately receive an email for the confirmation of your appointment. On that email you have the choice to add it to your calendar. We also send reminders one week before your appointment and one day before your appointment, this will give you enough time to double check your schedule. Otherwise, you will receive a reminder call from our office and these methods ensure that you have received adequate confirmation of your upcoming appointment.
We trust that by explaining the rationale behind our cancellation policy you will be more understanding of our position and you will make every effort possible to attend your scheduled appointment. You will also agree to accept the resolutions as stated below should such a situation arise.
Handling ^
- For a NO SHOW:
If you do not show up for your appointment, then you will be charged for the missed appointment. - For a CANCELLATION:
If you cancel with more than 24 hour notice, there will be no charge to you.
If you cancel with less than 24 hour notice, then you will be charged for the missed appointment. - If you are LATE for an appointment:
Time may be deducted from your treatment time. - If you are being DIRECT BILLED:
Those patients on direct billing who miss an appointment, or cancel at short notice, will be personally charged for the missed appointment. Payment will be the responsibility of the client and not of the insurance company or extended health benefits.
Resolutions ^
We would always appreciate a call as soon as possible once you decide that you cannot attend, or you are going to be late for an appointment, so that we can make the necessary adjustments to our work day.
We recognize that there are circumstances that are out of your control (sudden illness, family emergencies, etc.) and life happens!
If an emergency situation arises, please let us know so that we can treat your specific situation with our personal attention. We do not consider work conflicts to be emergencies.
Only your Massage Therapist has the right to waive this policy under certain emergency situations.
This Clinic's Cancellation Policy will now be strictly enforced. If our clinic's cancellation policy has been violated, then you can expect to receive an invoice by email or mail.
Please avoid these situations by making sure to attend the appointments that you have arranged and we shall commit do the same!
